ServiceNow Security OperationsvTines
ServiceNow Security Operations 4.90Tines 6.42
ServiceNow Security Operations v Tines: the totals are 1.52 apart, outside the 0.25 band. Tines leads on the total; the rows below say why. Rows won: ServiceNow Security Operations 1, Tines 6, level 2.
The difference that decides ServiceNow Security Operations v Tines
On playbook authoring, Tines offers a no-code and low-code story builder with story import and export as files (score 8.0), while ServiceNow SecOps had no SecOps workflow tooling confirmed in the pages read (score 4.0). tines.com, read 2026-11-03
Rows with the widest weighted gap: Playbook authoring model (Tines ahead by 4.0), Migration tooling and import or export formats (Tines ahead by 3.0), Approvals and human-in-the-loop controls (Tines ahead by 3.0).
ServiceNow Security Operations v Tines: the nine rows side by side
Playbook authoring model
weight 14 of 100ServiceNow Security Operations
4.0
Not found in the pages read on 2026-11-03. Workflow tooling for SecOps was not confirmed.
servicenow.com, read 2026-11-03
Integration count and depth documented
weight 14 of 100ServiceNow Security Operations
5.0
An AI-Powered Integration Builder, generally available in Q1 2026, drafts integrations from REST API docs for review. Microsoft Sentinel ingestion and sync continue to work in the Defender portal. No count.
servicenow.com, read 2026-11-03
Tines
5.0
No integration count on the home page; positioned as vendor-agnostic. HTTP-based actions reach any API (not read on a docs page).
tines.com, read 2026-11-03
Case management and collaboration
weight 8 of 100ServiceNow Security Operations
8.0Ahead
Q1 2026 release adds bulk linking of incidents to a parent, read-only sharing of incidents with external parties and MITRE D3FEND suggestions in the incident workspace.
servicenow.com, read 2026-11-03
Approvals and human-in-the-loop controls
weight 12 of 100ServiceNow Security Operations
4.0
Not found in the pages read on 2026-11-03.
servicenow.com, read 2026-11-03
Tines
7.0Ahead
Home page states governance, guardrails and monitoring, and that you choose where and when models are used. Coverage of the January 2026 AI interaction layer cites human-in-the-loop controls and audit logging (search summary).
tines.com, read 2026-11-03 (vendor claim) (search summary only); tines.com, read 2026-11-03 (vendor claim) (search summary only)
Agentic or AI features that are documented
weight 12 of 100ServiceNow Security Operations
7.0
Vendor describes agentic incident response with a Tier 2 SOC AI specialist and natural-language work with agents; ServiceNow reports its own SOC handles incidents seven times faster (vendor claim, May 2026).
businesswire.com, read 2026-11-03 (vendor claim) (search summary only)
Hosting and data residency options
weight 8 of 100ServiceNow Security Operations
4.0
Not found in the pages read on 2026-11-03.
servicenow.com, read 2026-11-03
Pricing model and transparency
weight 8 of 100ServiceNow Security Operations
3.0
Not found in the pages read on 2026-11-03.
servicenow.com, read 2026-11-03
Tines
6.0Ahead
A free edition (3 live workflows, one-time USD 50 AI allowance) is published; paid editions are by request with no pricing unit.
tines.com, read 2026-11-03
Migration tooling and import or export formats
weight 14 of 100ServiceNow Security Operations
3.0
Not found in the pages read on 2026-11-03.
servicenow.com, read 2026-11-03
Tines
6.0Ahead
Tines' help article, read 2026-11-03, names the format: stories export as JSON with credentials, resources and event data excluded and import with a Replace option, while the docs page itself does not name the format, no inbound SOAR converter was found, and a library story moves Splunk SOAR case records, not logic.
explained.tines.com, read 2026-11-03; tines.com, read 2026-11-03
Ownership stability
weight 10 of 100ServiceNow Security Operations
7.0
Public parent; SecOps is sold inside the ServiceNow platform, so the buyer needs it. No SecOps end-of-sale notice found.
businesswire.com, read 2026-11-03 (search summary only)
Tines
8.0Ahead
Independent; USD 125M round led by Goldman Sachs Alternatives in February 2025 at about USD 1.13B. Product naming changed in 2026 (Tines Stories and 3B).
pymnts.com, read 2026-11-03 (search summary only); tines.com, read 2026-11-03 (search summary only)
The verdict for ServiceNow Security Operations v Tines, by buyer type
- Microsoft shop
- ServiceNow SecOps fits better, because it keeps Microsoft Sentinel ingestion and sync working in the Defender portal, per its Q1 2026 release notes; Tines documents nothing for this buyer type on the pages read.
- small team
- Tines fits better, because it publishes a free edition with 3 live workflows and a one-time 50 USD AI allowance; ServiceNow SecOps documents nothing for this buyer type on the pages read.
- regulated or air-gapped
- Tines fits better, because it lists a self-hosted deployment in its docs sidebar; ServiceNow SecOps documents nothing for this buyer type on the pages read.
When to pick each
Pick ServiceNow Security Operations when
Pick ServiceNow SecOps when you are a Microsoft shop and you want a tool that keeps Microsoft Sentinel ingestion and sync working in the Defender portal, per its Q1 2026 release notes.
Pick Tines when
Pick Tines when you are a small team and you want a tool that publishes a free edition with 3 live workflows and a one-time 50 USD AI allowance.
Moving playbooks between ServiceNow Security Operations and Tines
The portability matrix records seven playbook types for each direction it covers. Verdicts are documentation findings, not test results. How the matrix is built.
| Playbook type | Verdict | Reason |
|---|---|---|
| Enrichment lookups | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
| Phishing triage | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
| Endpoint containment | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
| Identity actions | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
| Ticketing and case sync | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
| Custom scripted logic | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
| Scheduled or batch jobs | rebuild from scratch | Tines' legacy SOAR migration post (read via a third-party summary) names no source platform or converter, so no documented path on 2026-11-03. tines.com, read 2026-11-03 |
Profiles
ServiceNow Security Operations. Tines. Alternatives: instead of ServiceNow Security Operations, instead of Tines.