Intelligent routing
Intelligent routing is a design where the platform picks, alert by alert, how to handle it: a fixed playbook, an AI-assisted investigation or a fully agentic one. It treats the choice between scripts and agents as a runtime decision. The routing rule and its accuracy are what to ask about.
What Intelligent routing means
Routing lets a team keep deterministic playbooks for fixed, audited responses while agents take the rest. It also makes the routing rule itself a control that needs review.
Ask what the platform uses to route, who can change it and where the decision is logged.
Intelligent routing in Swimlane's own words
Swimlane's August 2026 release routes each alert to automation, AI-assisted investigation or fully agentic investigation, and adds model selection and bring-your-own-model to manage AI costs. Swimlane documentation, read 2026-11-04